Delivery Services and Charges UK Mainland
Our aim is to dispatch all orders within 1 working day of receipt. Occasionally public holidays, weekends, weather events, or extremely busy periods may result in extended delivery times. In these circumstances, we will endeavor to communicate with you about the delay and resolve and resulting issues.
All orders are sent via major national courier companies and require a signature as proof of delivery. If you require a non-signature delivery or have additional delivery instructions, please indicate this in the message box on the Checkout Form.
Please provide your physical address for shipping as we do not currently deliver to PO Boxes, BFPO, or to none UK addresses.
Free Delivery!!! No, you’ve not misread it. We do indeed offer Free Shipping on all our products. Our standard delivery service to any UK mainland address is already included in the price you see online, so no hidden surprises on checkout!
We don’t make a profit on delivery charges, we endeavor to keep our costs low to give our precious customers the best possible combination of value for money and excellent customer experience and service.
Processing and Dispatch Time
We do not make delivery date promises, however, all orders placed before 1 pm on a weekday will be processed and dispatched the same day. Orders placed after 1 pm on a working day will be processed and dispatched the following morning. Orders placed after 1 pm on Fridays, over the weekend, or during public holidays will be processed and dispatched as soon as possible when we re-open for business.
Time-sensitive orders are placed at your own risk and delivery charges (if applicable) are non-refundable in the event of late delivery.
In general, delivery to your door will take no more than 2 working days from dispatch to North Island addresses and 2-3 working days for South Island addresses. Weekends, public holidays, adverse weather events, and infrastructural complications may cause additional delays.
Some addresses may have delivery restrictions that are beyond our control or delivery conditions that we are not able to meet. In these situations, we will do our best to get your parcel but if this is not possible through our standard delivery channels, we will work with you to come to a mutually agreeable solution.
Orders will be automatically dispatched to the address provided at checkout, please ensure the correct shipping address is supplied. Once your order has been dispatched, we cannot change the shipping address. It may be possible for the courier company to redirect your order. Please contact the courier company directly to discuss your options.
Unfortunately, we are not able to ship internationally at this time.
Unfortunately, we’re not currently offering a collection service but be sure to sign-up to our newsletter for the latest updates and developments.